Questions, answered
How ordering, delivery, customs and returns work — and what to do when something is not right.
Common questions
Are your products genuine?
Yes. Everything is sourced sealed from overseas retail and shipped to you unopened. We do not buy from grey-market resellers, and we will send you sourcing details for any item on request.
How long does delivery take?
Imported items are sourced once your order is confirmed and typically reach Indian addresses in 10–14 working days. Anything held in local stock ships within 2 working days. You get tracking as soon as the consignment is handed over.
Will I be asked to pay customs on delivery?
No. All customs duty and import charges are prepaid and already included in the price shown on the product page. You will never be asked for an additional payment at the door.
What payment methods can I use?
Cards, UPI, net banking and wallets through our payment gateway. Cash on delivery is available on eligible orders and PIN codes, up to the limit shown at checkout.
Can I return something?
Sealed, unused items can be returned within the window set out in our return and refund policy. Because these are health and personal care goods, opened items can only be returned if they arrived damaged or incorrect — tell us within 48 hours and we will put it right.
How do I track my order?
Use the Track your order page with your order number, or open the order from your account. Tracking goes live once the courier scans the consignment, which can take a few hours after dispatch.