Last updated 2 September 2026
Return window
Returns are accepted within 7 days of delivery on unopened items in their original sealed packaging.
What cannot be returned
For hygiene and safety reasons, consumables that have been opened cannot be returned unless they arrived damaged, expired or incorrect. This includes supplements, food products, skincare and baby formula.
Damaged, incorrect or expired items
If an item arrives damaged, incorrect, or with insufficient shelf life, contact us within 48 hours of delivery with photographs of the item and its packaging. We will arrange a replacement or a full refund including shipping.
How to start a return
Raise the request from your account, or contact us on WhatsApp or email with your order number. We will confirm the return address and arrange pickup where the PIN code is serviceable.
Refunds
Approved refunds are issued to the original payment method within 5–7 working days of the item reaching us and passing inspection. COD orders are refunded by bank transfer to an account you nominate.
Any reward points earned on a refunded order are reversed.